Refund Policy

Effective Date: 29-09-2025

At SHOSIAL, we are committed to delivering high-quality, professionally crafted social media content and marketing services tailored for your brand. Your satisfaction is important to us. However, as a service-based business, refunds are subject to the conditions detailed below.

Eligibility for Refunds (Service-Based)

  1. Refund Amount Cap
    The maximum refundable amount will not exceed one month’s service charges under any circumstance, regardless of how long the service has been used.

  2. No Retrospective Claims
    Refunds cannot be requested retrospectively after using the service for multiple weeks or months. Continued use is considered acceptance of service quality.

  3. Approval Assumption
    All content posted or scheduled by SHOSIAL is deemed approved by the client, even if formal confirmation (written, verbal, or digital) was not provided. If any content is not up to expectations, it must be reported immediately.

  4. Mandatory Escalation Before Refund
    Clients must escalate any service dissatisfaction using our official support email or complaints mechanism.

    • Only if SHOSIAL fails to provide a reasonable resolution within 7–10 business days will the client be eligible for a refund.

Refunds Will Not Be Provided If:

  • The client has availed services for multiple months and only later expresses dissatisfaction.

  • The dissatisfaction was not formally reported before or shortly after content was published.

  • The request is made after full delivery of add-ons (like Reels, YouTube videos, LinkedIn articles).

  • Delays are due to missing inputs, approvals, or non-responsiveness from the client.

  • Platform-related algorithmic changes affect performance, which is outside SHOSIAL’s control.

Refund Processing Timeline

Once your refund request is received and inspected, we will notify you whether the refund has been approved or denied.

If approved:

You’ll be automatically credited on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at support@shosial.com

  • You did not receive the service you paid for
  • There was a billing error on our part
  • The request is made within 7 days of purchase

To request a refund, contact us at Info@shosial.com with your order details.

How to Request a Refund

To raise a refund request, email us at support@shosial.com with the following:

  • Your name and business name

  • Registered email ID

  • Service plan subscribed (e.g., Standard, Growth, etc.)

  • Reason for the refund

  • Screenshots or examples of the issue (if applicable)

  • Evidence that an escalation was made and unresolved

Our team will investigate and respond within 5 business days.

Final Disclaimer

SHOSIAL reserves the right to approve or deny refund requests at its sole discretion if any part of this policy is not fulfilled or if a claim appears to be fraudulent, exaggerated, or made in bad faith.

Contact

Questions about refunds?

SHOSIAL

  • Email: Info@shosial.com
  • Website: https://shosial.com/